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Versatile
November 29, 2022

Versatile

Juan Orlando Cartagena Duran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with SolarWinds Pingdom

We were using Pingdom to check the availability of our client's sites. Also we had a monitoring site in each of our web fleets, and we were using checks with each of those monitoring sites to detect when a fleet was down. We set alerts to be notified when sites were not accessible. It also helped us to provide our clients a visibility of theirs sites response using public status pages. It also helped to determine if we were under our SLA because Pingdom provided us how long a site was down. That way we could build the reports we sent to clients.
  • providing uptime stats
  • notifying us when sites were down
  • public status page (clients did love that)
  • Nothing at the top of my head right now. Our usage was very basic I guess, and we didn't have any issues using the available features.
  • I am not a finance person, but I can tell that with Pingdom, we increased the client satisfaction, revenue and confidence when using our solutions.
We never contacted Support. We never had critical issues. When service was unavailable, the status page was enough.

Do you think SolarWinds Pingdom delivers good value for the price?

Yes

Are you happy with SolarWinds Pingdom's feature set?

Yes

Did SolarWinds Pingdom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SolarWinds Pingdom go as expected?

Yes

Would you buy SolarWinds Pingdom again?

Yes

Basically with Pingdom we were able to provide a better service to our clients. I want to emphasise on public status pages. It is hard to provide clients access to our monitoring tools, and sometimes to make them public and secure it requires a bit of effort. With Pingdom, and a few clicks, clients were able to have a visibility of their sites behaviour.