Happy user for monitoring and alarms
November 29, 2022

Happy user for monitoring and alarms

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with SolarWinds Pingdom

SolarWinds Pingdom was our core uptime monitoring and SLA management tool, as well as providing the alarms whenever there was a service downtime. At the time we implemented Pingdom we ran a SaaS product with multiple services and having a tool like Pingdom was critical to our service levels, especially the alarms. As the organisation matured we attracted using Pingdom for our uptime monitoring (a closely watched performance KPI) as well as for SLA management with our clients, Pingdom providing the metrics for contract management. We have since moved away from SaaS to a different business model, supported on a different platform, so we discontinued Pingdom usage, however, should the need for such a tool ever arise again I would seriously consider going back.
  • Downtime Alarms through multiple channels to multiple team members
  • Uptime monitoring, with easy to understand metrics (for C-Level analysis)
  • SLA reports
  • I was not a direct user of the tool, but as a decision maker I didn't receive any negative feedback from the team.
  • I can't add much here. Pingdom was useful in supporting the business, and definitely saved us time and problems with our clients, but I never did an ROI analysis
We have only used Pingdom for these needs, so I can't speak directly to competitors. That being said, for the reasons we used Pingdom it was fantastic value and the fact we never bothered to look for a competitor speaks volumes about our satisfaction with the product.
We never needed to contact Pingdom support so I can't speak from experience abut the quality of customer care

Do you think SolarWinds Pingdom delivers good value for the price?

Yes

Are you happy with SolarWinds Pingdom's feature set?

Yes

Did SolarWinds Pingdom live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Pingdom go as expected?

Yes

Would you buy SolarWinds Pingdom again?

Yes

I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients