Solarwinds RMM - an extremely powerful MSP tool
March 16, 2018

Solarwinds RMM - an extremely powerful MSP tool

Derek Schroeder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Solarwinds Remote Monitoring & Management

  • Advanced monitoring including customization of every facet of a service, process, and disk. Easy to use and understand interface.
  • Immediate alerting and simple to customize regarding intervals and text.
  • Patch management controls Windows Updates very well, including vetting updates before deployment and configuring staging groups.
  • Hardware monitoring is second-to-none including VMWare based operating systems.
  • Has not seen as many consistent improvements since becoming Solarwinds RMM from N-Able.
  • Limited in integration that update third party applications including Adobe, Java, etc.
  • Scripting system is useful, but have drastic room for improvement in comparison to other RMM products.
Solarwinds RMM is a superior product to Kaseya, although they are extremely similar. ConnectWise Automate is an extremely powerful software which does a better job of handling scripting and third party application updates. It also provides a few more options when it comes to service monitoring.
It is an extremely competent and useful software that allows an MSP to manage clients with ease. It has a great level of customization per client and per device allows for scalability as intricate environments require additional monitoring.