Overall Satisfaction with Solarwinds Remote Monitoring & Management
- Advanced monitoring including customization of every facet of a service, process, and disk. Easy to use and understand interface.
- Immediate alerting and simple to customize regarding intervals and text.
- Patch management controls Windows Updates very well, including vetting updates before deployment and configuring staging groups.
- Hardware monitoring is second-to-none including VMWare based operating systems.
- Has not seen as many consistent improvements since becoming Solarwinds RMM from N-Able.
- Limited in integration that update third party applications including Adobe, Java, etc.
- Scripting system is useful, but have drastic room for improvement in comparison to other RMM products.
- ConnectWise Automate (formerly LabTech) and Kaseya Virtual System Administrator (VSA)
Solarwinds RMM is a superior product to Kaseya, although they are extremely similar. ConnectWise Automate is an extremely powerful software which does a better job of handling scripting and third party application updates. It also provides a few more options when it comes to service monitoring.