SolarWinds RMM is a rough start to a product that needs to evolve and streamline more quickly with the industry
November 13, 2019

SolarWinds RMM is a rough start to a product that needs to evolve and streamline more quickly with the industry

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds Remote Monitoring & Management

We use Solarwinds RMM for a wide range of applications, from deploying scripts to multiple machines, to managing updates and doing client inventory for future upgrades. Additionally, we provide remote access to the machines both internally, and for client use.
  • Patch management.
  • Script deployment.
  • Structured application of custom settings and rules for automation.
  • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
  • Load times in certain menus, regardless of server specs.
  • Integration with 3rd party applications.
  • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
  • The ability to eliminate manual application of a single task needing to be deployed to 3000+ machines.
  • Time saved through testing and seeing results without interrupting the user.
  • Revenue generation through predictive and non-predictive failures initiated via automatic ticket creation.
We only tested an older version of LabTech. By comparison, the newer version of LabTech is much more competitive to Solarwinds RMM than it used to be. ConnectWise Automate has far better integration options for our PSA than Solarwinds RMM, down to very granular changes for automated ticket templates.
Solarwinds RMM is well suited for a single large company with multiple sites. However, through my experience, I have noticed that they do cater as well to one company managing a lot of other companies. This causes specific issues that are brought up in managerial meetings to not be understood due to the nature of one company managing another, vs. one company managing many others.

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