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Solarwinds (SEM) experience
April 01, 2021

Solarwinds (SEM) experience

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Security Event Manager (SEM)

We are using Solarwinds (SEM) for event monitoring and responding to [an] event. This is used to monitor [events] across the business. We want to use the SEM to address so many problems but Solarwind's customer service has not been great as they don't even try to [put] themselves in customer's shoes. [They] allow customers to deal with issues themselves, providing little or no support to help customers.
  • It gives you [the] ability to see logs in one central location
  • Inbuilt rules and filters
  • How to build custom [rules] for individual purposes (e.g. rules for Admin users on critical systems, log on, log off, brute force, scanning)
  • Customer support should be timely and available
  • Videos to onboarding systems should be made ( e.g, websites, servers, wireless access point, active directories, firewalls, Domain controls, etc)
  • Hard to achieve unwanted logs
  • Updates for SEM users should be made available (New features and usability)
  • No user-friendly support
  • No health check of the SEM by Solarwinds
  • Support needs to improve
  • Videos to be sent to users on how to create custom rules to fit individual purposes
  • Training on each feature of the SEM tool should be made available in a specific location on SolarWinds website
  • Best practice videos and use cases should be made available
  • Negative
The SEM tool [seems] very difficult to use due to lack of support from SolarWinds customer support. No up-to-date documentation on how to onboard, no videos on best practices, no use case videos[, and] bad customer service.