Enjoy SAM
December 02, 2018
Enjoy SAM
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Server & Application Monitor
We leverage SAM to give business owners across our enterprise information about their specific applications in performance as alert handling. It helps my department assess responsibility and assignment in a proactive manner. SAM helps us distribute the weight of supporting applications among the business owners and holds them accountable for their own processes.
- SAM templates allow me to customize components and thresholds on the fly.
- SAM templates allow me to create dynamic and useful NOC pages for non-technical users.
- SAM allows me to test without deployment and confirm settings before I deploy into production.
- It allows me to tap into the Thwack community to pull in custom templates and choose components that may work for me without having to use all of them. I can pick and choose the items that work best for my needs.
- I am not always familiar with the specifics of the components with scripting or usage and I sometimes find the documentation spotty in helping me achieve what I am attempting to do. I would likes to see more examples.
- I would like better metrics provided to me on the performance of SAM and how it relates to poller performance.
- It has provided positive ownership with changes in the environment.
- It has allowed my team to network with other business units around our firm to help better understand the needs of their operations as well as their customers.
Overall, SAM has a large repository of components to monitor. Additionally, I found the supporting community to be a large bonus. Someone is always out there that has had the same issue. Lastly, the support with feedback offered by SolarWinds has been more than I expected and is much appreciated.