Great Product, Great Price
May 05, 2020

Great Product, Great Price

Caleb Theriault | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)

We are using Solarwinds Service Desk to manage IT hardware inventory and help desk ticketing.
  • Inventory management
  • Ticketing on PC and mobile
  • In-platform communication
  • Poorly compartmentalized feature set. Could be better broken out
  • More mobile features
  • Allows IT to track and manage assets without maintaining spreadsheets
  • Creates a robust and reliable ticketing stream
Support is responsive and knowledgeable.

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Yes

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Yes

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Service Desk (SSD) go as expected?

Yes

Would you buy SolarWinds Service Desk (SSD) again?

Yes

Solarwinds Service Desk would be well suited to medium to large companies where tracking and process automations create high ROI.

Solarwinds Service Desk is less suited to very small companies, based on a cost-to-benefit ratio.

SolarWinds Service Desk Feature Ratings

Organize and prioritize service tickets
8
Expert directory
7
Service restoration
10
Self-service tools
10
Subscription-based notifications
7
ITSM collaboration and documentation
8
ITSM reports and dashboards
9
Configuration mangement
7
Asset management dashboard
8
Policy and contract enforcement
7
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated