Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
We are using Solarwinds Service Desk to manage IT hardware inventory and help desk ticketing.
- Inventory management
- Ticketing on PC and mobile
- In-platform communication
- Poorly compartmentalized feature set. Could be better broken out
- More mobile features
- Allows IT to track and manage assets without maintaining spreadsheets
- Creates a robust and reliable ticketing stream
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes