Item: SolarWinds Service Desk (SSD)
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Used mainly for the Asset Management portion. We track our notebooks, PC servers, and virtual Servers by Serial numbers, warranty, age, specs, and software licenses. It can also track licensing contracts and maintenance renewals. It also tells us what users are associated with each piece of equipment along with who is currently logged on to each machine along with the current IP.

Pros and Cons

Track assets.
Track warranties.
Track maintenance contracts.
Track user and equipment locations.

Better reporting.
Easily querying of data
Better support

Return on Investment

More tracking with less people.
Reasonable priced.

Alternatives Considered

Snow Device Manager

Mainly, I found Samanage less complicated and easier to use right out of the box. No on-premise servers were required and no expensive was training needed.

Support Rating

Certain individuals in support were more snarky than helpful with yes or no answers. I felt as if I was playing 20 questions with them to get an answer.

Key Insights

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Yes

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Yes

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

Did implementation of SolarWinds Service Desk (SSD) go as expected?

Yes

Would you buy SolarWinds Service Desk (SSD) again?

Other Software Used

Microsoft Teams, Microsoft Office 365

Likelihood to Recommend

For companies over 100 employees, it will resolve most of your people and equipment tracking needs.

Solarwinds Service Desk Review

Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)