Item: SolarWinds Service Desk (SSD)
Rating: 7
Author: Tylor Graack

Use Cases and Deployment Scope

We use Solarwinds Service Desk for inventory and ticketing service.

Pros and Cons

Inventory tracking
Forwarding ticketing requests

Price point for smaller businesses that don't use all aspects of it

Alternatives Considered

We have not previously used any other software.

Support Rating

Support as far as payments need some work. When the transition was made, it took 2 months to get payment over to Solarwinds Service Desk.

Solarwinds Service Desk is well suited for people working remotely or on site to have a nice clean looking ticketing service tool that is easy to use so anyone can log in and use with minimal training.

Easy and quick web-based software for your ticketing needs.

Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)

Use Cases and Deployment Scope

Pros and Cons

Alternatives Considered

Support Rating

Key Insights

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

Did implementation of SolarWinds Service Desk (SSD) go as expected?

Would you buy SolarWinds Service Desk (SSD) again?

Likelihood to Recommend

SolarWinds Service Desk Feature Ratings