Finally an ITSM solution built with integration in mind!
May 10, 2020
Finally an ITSM solution built with integration in mind!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
Our organization has used Samanage since 2015 and have not looked back since. We transitioned from a BMC platform offering. At first, we rolled out the software to support both information technology and administration requests. Over time, we have expanded the offering to Human Resources as well. It allows our employees to have a one-stop-shop for support requests.
- Service catalog
- Workflow and approvals
- Single sign-on
- API
- Email Addresses are used as a unique identifier. As a result, an email address can only belong to one single Samanage environment. If supporting external users, you may run into overlaps.
- Workflows have room for improvement as it relates to dynamic input and conditional logic.
- Beneficial to consolidate all ticketing systems into one platform.
- The Service Catalog offering has streamlined user requests more than anticipated.
We selected Samanage for the reason that it integrated well into our single sign-on solution and has an open API. This integration has streamlined our on-boarding/off-boarding processes to a great extent. Additionally, the capability of customizing user security roles allows us to tailor the user experience for our global user base.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes