Solarwinds Service Desk At A Glance
May 15, 2020
Solarwinds Service Desk At A Glance
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
Currently it is only used by our IT Department as our Help Desk ticketing system and Asset Management solution. We are in the process of working on using custom forms to simplify hardware and new user account requests through the employee self service portal.
- Integration and setup was quick and easy
- Great single pane of glass view for asset management
- The time it takes for an asset to show up in the portal after agent installation
- Ability to block an asset that has been manually removed from the portal but still has the agent installed
- Search file under active computers for computer name or username
- Separate columns for Computer and IP
- Ability to select preferred columns when exporting
- Ability to automatically link computer name and asset tag #
- Significant cost reduction from using multiple systems to manage help desk tickets and asset management.
- Lansweeper and ServiceNow
For our needs, ServiceNow was overkill and VERY Pricey. Lansweeper was a pretty good agentless solution. However I found the asset managent console a bit clunky with no ability to remove unwanted items permanently.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes