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Access any time, awesome service
October 08, 2019

Access any time, awesome service

Timothy Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Solarwinds Take Control is used to monitor and fix issues with clients' machines remotely. It's an awesome system that gives full access remotely. Security is a main concern of our clients and this helps us to fix issues before they become major problems. Solarwinds as a whole is an awesome suite that takes monitoring and problem solving to a full new level.
  • Accessing registry system to fix issues.
  • Fixing startup issues before they can become serious.
  • Simple tool to use, allows me full access to load and install updates.
  • I haven't found any shortfalls with the system.
  • Downtime in a 24/7 business is essential to avoid, and Take Control helps to fix issues meticulously.
Our client had a printer issue late at night and using Solarwinds Take Control helped since I didn't need to go to the office to sort it out. I could reload and reinstall the printer drivers so that the system was up and running within 30 minutes. It would have taken longer just to make it into the office, so it is a good package that saves time, especially if clients need to be running 24/7.

N-able Take Control Feature Ratings

Remote Administration
9.8
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
9
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
8
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10