Great help desk tool that really brings remote access together, with a few caveats
November 14, 2019
Great help desk tool that really brings remote access together, with a few caveats
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
We use Solarwinds to take control as part of our RMM platform to access and control remote machines. Additionally, we use Take Control as a tool for our clients to remote into their own machines.
- Huge feature set.
- Relatively reliable connection when connected via P2P.
- Clear, high quality image.
- Performance on low-end machines.
- Verbosity when changing stream quality.
- File manager needs improving, dragging files causes graphical issues.
- Connection time needs to be reduced.
- Ability to adjust re-connection time.
- Integration with more password-storage applications.
- Screen blanking is buggy in some instances and makes the session unusable.
- Ability to access machines and get important live data without contacting a client, saving time.
Take Control's feature set blows LogMeIn out of the water, however LogMeIn's general performance once connected, destroys anything that Take Control can currently provide.