Great help desk tool that really brings remote access together, with a few caveats
November 14, 2019

Great help desk tool that really brings remote access together, with a few caveats

Kevin Hull | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

We use Solarwinds to take control as part of our RMM platform to access and control remote machines. Additionally, we use Take Control as a tool for our clients to remote into their own machines.
  • Huge feature set.
  • Relatively reliable connection when connected via P2P.
  • Clear, high quality image.
  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.
  • Ability to access machines and get important live data without contacting a client, saving time.
It's valuable that Take Control both encrypts the data and allows for two-factor authentication during login. There are additional features such as automatic clipboard erasure that add to that security.
Unfortunately, the connection speeds are not as fast as competing products, and the viewer itself thrashes disk drives. Because of this, the amount of simultaneous sessions is fairly limited regardless of computer speed. In regards to the tools, we have made use of the command line/PowerShell extensively to perform quick commands in the background.
These two products work flawlessly together, there's really nothing more to say. They both have features that compliment each other and can be used to get most jobs done without user interaction.
Take Control's feature set blows LogMeIn out of the water, however LogMeIn's general performance once connected, destroys anything that Take Control can currently provide.
In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.

N-able Take Control (formerly Solarwinds Take Control) Feature Ratings

Screen sharing
8
File transfer
3
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
4
Initiate remote control from mobile
3
Remote management of servers & workstations
7
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
3