Item: N-able Take Control
Rating: 4
Author: Kevin Hull

Overall Satisfaction with Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Use Cases and Deployment Scope

We use Solarwinds to take control as part of our RMM platform to access and control remote machines. Additionally, we use Take Control as a tool for our clients to remote into their own machines.

Pros and Cons

Pros

Huge feature set.
Relatively reliable connection when connected via P2P.
Clear, high quality image.

Cons

Performance on low-end machines.
Verbosity when changing stream quality.
File manager needs improving, dragging files causes graphical issues.
Connection time needs to be reduced.
Ability to adjust re-connection time.
Integration with more password-storage applications.
Screen blanking is buggy in some instances and makes the session unusable.

Return on Investment

Ability to access machines and get important live data without contacting a client, saving time.

Alternatives Considered

LogMeIn Central

Take Control's feature set blows LogMeIn out of the water, however LogMeIn's general performance once connected, destroys anything that Take Control can currently provide.

Other Software Used

SolarWinds N-central, ConnectWise Manage, ConnectWise Control (formerly ScreenConnect)

In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.

N-able Take Control Feature Ratings

Comments

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Great help desk tool that really brings remote access together, with a few caveats