Item: SolarWinds Web Help Desk (WHD)
Rating: 7
Author: Eric Nuckols

We use SolarWinds web help desk across the enterprise. We are using internally and with our customer facing services.

Turn around times for my technicians reduced equals more productivity which equals dollars.
Self help means we add real dollar value to our customer where they don't pay for an incident.

Azure technician services app is too complex. SolarWinds has a lead here.

I think it's a great fit for service providers who are moving to a cloud based model for their business and moving customers to a cloud based model.

Help! Desk.

Overall Satisfaction with SolarWinds Web Help Desk