Multi-Functional Advanced PRM Software
April 17, 2018
Multi-Functional Advanced PRM Software
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solutionreach
Great resource to benefit businesses, as well as, patients. They have options to change reminders to Spanish and edit exactly what goes out via text or email. Very customizable and effortless. There is an online scheduler, conversations (two-way texting - even to non-patients) a community, webinars, and blogs so you always know what you're doing and can educate yourself if not. These also provide an education center to learn more about the software. Surveys are given to help improve their side of it too.
- English to Spanish translations
- Online scheduling
- 2 Way texting
- Recare reminders
- Appointment reminders
- Newsletters
- There are some things that are a little hard to use. For example, they have incorporated a "Pre-Med" reminder and "Pre-visit Instructions" that is difficult to figure out how to set it up, even with help. It should be more streamlined to where reminders are geared toward specific procedures automatically.
- I wish it sent patient's TX plan info and educational videos
- There is an immediate reminder, but it's not very immediate it's only when it syncs, every 2 hours. SO if there are changes in appointment dates or times, there isn't an immediate message sent out.
- It has saved me hours of my time on the phone so I can focus on what is going on in the office.
- $165,819.41 Appointment Reminder Estimated Value (Jan-Mar)
- $59,309.00 Recall Estimated Value
Solutionreach provides much much more useful tools than the others have. We selected primarily for the option to send communications to patients in Spanish, online scheduling and 2-way texting even with non-patients.