A text a day keeps the no-shows away!
April 25, 2018
A text a day keeps the no-shows away!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solutionreach
We use Solutionreach every single day in every aspect of our dental practice! If it weren't for the automated text, email and call reminders, it would take a lot more time to keep the schedule full and confirmed. It has helped cut down our no-shows and cancellations significantly! Then, in those times that we do have a cancellation or change in the schedule, SR offers the ability to send a mass text to overdue patients letting them know we have some time available. By using SR, we are not only connecting and keeping our current patients happy, but we are also able to catch those patients that are falling through the cracks, and wow our incoming new patients with the ability to do things other offices can't.
- Sending out weekly, daily, and hourly appointment reminders via text, email and phone call.
- Their customer service reps are almost always available right when you need them, and are very easy-going and helpful.
- This service changes the game for our office! It sets us apart from many other offices who can't offer the services that we can with SR. I mean how many of you can currently TEXT your dental office directly?! We can! :)
- Although I absolutely love SR conversations, it still has quite a few bugs. One example would be showing a message pop up over and over, even though you've already viewed it.
- We have had a significant cut in the number of same-day cancellations and no-shows.
- We have been able to fill an empty schedule with high production as a result of a text letting people know we had an opening.