Sparkcentral Sparkles for Social
August 09, 2016
Sparkcentral Sparkles for Social
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sparkcentral
Sparkcentral is used by the Social Customer Care team, a subset of our Technical Support department. It addresses customer services on social media, solving issues for customers & receiving feedback over social media channels.
- Sparckcentral has amazing customer success reps and account managers. They are very communicative and quick to help resolve any issues.
- Sparkcentral has a robust system for keeping track of customers' account information. Everything we need to keep track of is already included.
- The Secure Authentication feature in Sparkcentral helps establish a secure relationship with our customers; it shows that we take their security very seriously and that they can trust us.
- It would be good to see some more robust metrics/reporting details
- Using SparkCentral has accomplished our objective of increasing customer engagement and customer satisfaction for our social media support channels.
- SproutSocial, Oracle and TweetDeck
Sparkcentral is very organized and robust in terms of using it for customer service/tech support. It allows you to record detailed information about your customers, and provides thorough customer support histories which are very helpful as well.