Overall Satisfaction with Spiceworks
Spiceworks is currently being used company-wide in many ways. For us, it's our means of inventory and monitoring. For our users, we use the help-desk ticketing system to track problems and respond in a timely fashion. It allows us to document and keep a history of issues, which is invaluable in IT.
- Free, aka not a penny!
- Easy to update and maintain
- Customizable reports
- Email notifications
- Deletion of tickets could be easier
- Customizing GUI
- Ability to manually add inventory items
- Better customer service through the ticketing system.
- Quickly identify inventory due for upgrades.
- Help desk efficiency has gone up near double, shown by reports.
- None used