Spiceworks, can't miss!
Updated January 16, 2020

Spiceworks, can't miss!

Jamie Abraham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

We use Spiceworks in a variety of ways.
It addresses our need to maintain software and hardware inventories, as well as deal with any of our help desk ticketing. We have, in the past used it in order to ensure that products and services are currently online. The other thing that it addresses is our ability to put any questions out to their community and have valuable feedback provided by community members.
  • Strong Community Support.
  • Easy integration.
  • Less unrelated advertising.
  • More articles.
  • Has improved our ability to deal with problems.
  • Has provided answers needed quickly.
Any time I have had to deal with Spiceworks support, their support team has been thorough, and excellent to deal with.

Do you think Spiceworks Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Help Desk's feature set?

Yes

Did Spiceworks Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Help Desk go as expected?

Yes

Would you buy Spiceworks Help Desk again?

Yes

Spiceworks will help you remain relevant and help get you up to speed in the ever changing technical landscape. It is well suited to anyone within the IT community, whether you are a beginner or an old dog. The topping on the cake has to be the Spiceworld Event held annually.

Spiceworks Help Desk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
5
ITSM collaboration and documentation
5
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
8
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
8

Using Spiceworks

2 - Spiceworks is used by the IT department only. It is used for both research as well as for their help desk offering. We are also members of the community at spiceworks and try to both contribute and draw information from the community members. Attending the spiceworld party annually is something that is always welcomed.
  • Network Montoring
  • Inventory Generation
  • As a resource for information
  • As a tool to get assistance for a solution to a problem