Spiceworks - if I can use it, you can too!
December 12, 2019
Spiceworks - if I can use it, you can too!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks
We use Spiceworks as a help desk/ticketing system for tracking problems, questions and feature requests throughout our entire organization. We have a few users that manage the ticketing system (myself included) and we encourage everyone at our company to submit all IT related concerns through Spiceworks. It helps us to address anything from a question on system usage to requests for new hardware, or software troubleshooting as well. It also gives us the opportunity to track these requests and see what issues are trending, and time spent on certain issues as well.
- It's easy to set up
- It is very user friendly
- Reporting is a bit difficult to figure out at first
- Categorizing for trends can be a bit daunting/excessive if it isn't used properly
- Ticket reporting is great (once you know how to use it)
N/A - I have not evaluated other products similar to Spiceworks
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
Yes
Did implementation of Spiceworks Help Desk go as expected?
Yes
Would you buy Spiceworks Help Desk again?
Yes