Free and Wonderful!
January 23, 2020

Free and Wonderful!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

We use this for both maintenance and IT for their free cloud ticketing system (on.spiceworks.com) in order to keep things organized. I also use it for asset tracking and am a member of their online community. This has been a blessing for us, as all of it is free. The community is also very knowledgeable, being able to help me with various problems I run into. Also, I am a member of what they call SpiceCorps, which is a local group of IT people who meet up periodically, just be social, share knowledge, and general friendship.
  • Ticketing.
  • Community.
  • The search function is lacking.
  • ROI (free).
  • Helps keep track of things.
Support is overall helpful.

Do you think Spiceworks Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Help Desk's feature set?

Yes

Did Spiceworks Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Help Desk go as expected?

Yes

Would you buy Spiceworks Help Desk again?

Yes

Some people don't need a ticketing system, but you can use this one for free. Some people don't need asset tracking, but this one is free. However, in general, I highly recommend being a member of the online community just for the sake of knowing that you're not alone with the pain of printing, and even if you don't know something, someone in the community is usually ready and waiting to help.

Spiceworks Help Desk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
7
Subscription-based notifications
10
ITSM collaboration and documentation
8
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
Email support
10