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A complete automation of sales incentives- "SPIFF"
Updated June 28, 2022

A complete automation of sales incentives- "SPIFF"

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiff

Spiff is used seamlessly for sales commissions/incentives calculations and as a disbursement tool in the organisation. It's being used in the whole organisation by whoever is eligible for incentives. The live update & sync for calculating the commissions transparently, otherwise it's very difficult for an employee to track their incentives.
  • Live sync & record of incentives.
  • Calculation is very transparent.
  • Commission break down bar chart percentage-wise.
  • Customer support centre is quick to react.
  • More clear rules while syncing the sales data from other platform.
  • Avoiding some duplicate or not relevant entries.
  • Better dashboard.
  • It definitely helps sales rep to motivate and plan his goals.
  • Calculation made easy and live.
  • Automated, no need of human intervention so there's a cost savings.
Yes, commissions are more transparent and live and are readily available for anyone to track and see where he is going.
  • Xactly Commission Expense Accounting (CEA)
Complete automations, live sync of data, simple dashboard to understand, sales incentive customisation & plan creation.

Do you think Spiff delivers good value for the price?

Yes

Are you happy with Spiff's feature set?

Yes

Did Spiff live up to sales and marketing promises?

Yes

Did implementation of Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Spiff again?

Yes

1. Spiff is absolutely well suited for immediate calculations of your or a team's variable results and planning. Immediately shows the achievement status.
2. I don't find [it would be appropriate] in sales.

Spiff Feature Ratings

Sales ICM
9.3
Sales compensation plan creation
9
Complex sales crediting
9
Sales compensation process automation
9
Incentive auditing/regulation compliance
10
Sales compensation dashboards & forecasting
10
Incentive modeling
9
Agile incentive strategy
9
ICM mobile visibility
9

Using Spiff

300 - Mostly sales
3 - 1. Overall knowledge of the commission matrix region wise
2. Analytical skilled people
3. knowledge of software operations
4. ability to analyse and interpret data and
5. Knowledge of sales
  • commission payouts
  • sales Performance matrix analysis
  • gap analysis parameter wise
  • performance analysis
  • sales personwise
  • Person wise analysis & matrix
  • crediting the best sales champ for the region
Although the renew depends on the management, But i would highly recommend this because of their easy to use and transparently demonstrating the numbers. Realtime sync of data and self review of performance achievements, & payouts.
Motivates an individual to chk where he is standing and how to mitigate the gap

Evaluating Spiff and Competitors

Yes - Xactly , it was a cumbersome software and not user friendly. difficult for a sales person to analyse and act
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
product usability- as its very convenient and user friendly to access and view
not very soon, may be 1-2 year..

Spiff Implementation

No as usual
  • Implemented in-house
Change management was a small part of the implementation and was well-handled
  • trainings
  • commission matrix aligned regionwise
  • calculation and quota/parameters settings

Spiff Training

  • Online Training
As because , the training imparted was well defined and self learnable. The online sessions explained the benefits, features and complete sue of the tool to map your own performances. Not only that the guide book also helped and the online query submission also is a great support for this tool .It really helped a lot for the training sessions for all

Configuring Spiff

its exactly what is required for this type of tool. It is very simple and easily accessable
No as such, as its been done by our internal IT team
additional configuration at the user level is not done may be at the software level for all done by our team

Spiff Support

support and trouble shooting doesn't require and also its been fast
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't have any exact idea on this..
May be last year 2021

Using Spiff

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • the easy tabs
  • the dashboard view
  • the detailing breakdown of the commission calculation and view
  • May be dashboard view can be elaborated
  • no as such

Spiff Reliability

Mostly for sales commissions and incentives calculation for sales department it may be used and some 1-2 departments .
Yes all time
Well performance for all the above factors as asked.

Integrating Spiff

  • salesforce.com
  • okta
Can be answered by the IT
  • no as such
  • Single Signon
Can be advised to provide more options

Relationship with Spiff

Upgrading Spiff

Yes
  • clear dashboard
  • more uptime
  • more features in the dasboard
  • and a live calculator or calculate the no gap etc