Item: Spiff
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We have a lot of commissioned reps, with various roles and plan types, and it's too much for Excel to manage without considerable risk. Spiff makes it about as easy as I can imagine the process being.

Pros and Cons

Commission administration
UX
Commission plan nuance and customization

Flexibility in approval workflows
Flexibility in describing fields for end-users to more easily understand

Return on Investment

Considerably decrease time of administering commission
Considerably decrease commission errors

Usability

It's very clean, clear, and easy to intuit. The only things I've had issues with they've either made improvements or are in the process of making improvements

Trust in the Compensation Process

Considerable improvement. Reps have transparency, and a sense of trust and confidence in what they're getting and why because of Spiff

Alternatives Considered

CaptivateIQ

The administrative burden is substantially lower in Spiff than with CaptivateIQ (we're actually using the two concurrently), resulting in fewer administrative errors in Spiff commissions and way less time managing commissions in Spiff.

Key Insights

Do you think Spiff delivers good value for the price?

Yes

Are you happy with Spiff's feature set?

Yes

Did Spiff live up to sales and marketing promises?

Yes

Did implementation of Spiff go as expected?

Yes

Would you buy Spiff again?

Yes

Likelihood to Recommend

Where you have many plan types, different currencies, complex plans, and many heads you're commissioning it's the most appropriate. We have north of a dozen types, 4 currencies, and over-engineered plans, and Spiff runs like a well-oiled machine

Spiff saves time and creates transparency and trust

Overall Satisfaction with Spiff