Affordable & High Performing Remote Desktop Software
June 27, 2022
Affordable & High Performing Remote Desktop Software
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Access
- Remote Desktop
Overall Satisfaction with Splashtop
We use Splashtop to share computers with specialized software installed amongst a team of individuals working both remotely and locally. I often log in and type things in programs like SQL developer, point of sale software, and other software that is installed on office computers. This allows us to avoid the extra work of software installation and updates along with the expense of additional licenses.
- Remote desktop usage
- File transfer
- Monitoring current usage of remote PC prior to log-in via unattended access
- Decrease lag when connections are slower
- Reduce costs associated with multiple software licenses by sharing PCs
- Satisfy employees who prefer remote work
- Reduce tech support costs and time
Splashtop offers all of the security needed, including the security settings in the apps, two-factor authentication, etc.
Onboarding was easily done via self-service. There is very little time or effort required.
Yes - Logmein was replaced as that product is overpriced, and the huge year-to-year price increases make them an untrustworthy partner. Splashtop is stable and affordable.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Using Splashtop
7 - Customer service staff, accounts payable, purchasing, system administration
There is no need to support Splashtop. I occasionally log in remotely and update the software on the streaming devices.
- Remote login to use software on the computers
- Local login to use software on the computers without switching desks
- Remote login to support users and troubleshoot technical problems
- Local login from other computers to avoid switching desks
- Local login from other computers to save the costs of additional software licenses
- None that I can think of
Evaluating Splashtop and Competitors
- Price
- Product Features
The product works as well as most other solutions at a price that is very affordable. It is easy to use and simple to install.
I tested multiple solutions, and Splashtop performed as well as the others at a better price, so there's no need to change my evaluation and selection process.
Splashtop Implementation
- Implemented in-house
Change management was minimal - No significant changes were needed aside from installing the software. Users barely required training.
Splashtop Training
Splashtop Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
I did not purchase premium support because it is not offered and not necessary.
Yes - There's a bug with windows 8.1 computers and it has never been prioritized by the software developers but I am often able to avoid it.
I had a billing issue that was really a technical problem with their system. They contacted me back a few hours later even though it was the weekend and resolved the issue.
Using Splashtop
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Logging in to computers
- Installing the software
- Nothing
Yes - The app is okay but logging in to a larger screen using a phone with no keyboard is always a challenge. This isn't Splashtop's fault.
Splashtop Reliability
Relationship with Splashtop
Upgrading Splashtop
Yes - It's very easy to upgrade Splashtop remotely with only a minute of time.
- None that were noticeable
- None. Everything works well.