Affordable & High Performing Remote Desktop Software
June 27, 2022

Affordable & High Performing Remote Desktop Software

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

We use Splashtop to share computers with specialized software installed amongst a team of individuals working both remotely and locally. I often log in and type things in programs like SQL developer, point of sale software, and other software that is installed on office computers. This allows us to avoid the extra work of software installation and updates along with the expense of additional licenses.
  • Remote desktop usage
  • File transfer
  • Monitoring current usage of remote PC prior to log-in via unattended access
  • Decrease lag when connections are slower
  • Reduce costs associated with multiple software licenses by sharing PCs
  • Satisfy employees who prefer remote work
  • Reduce tech support costs and time
The Splashtop staff respond quickly to support requests and do a good job of QA in order to reduce the need for these requests.
Splashtop offers all of the security needed, including the security settings in the apps, two-factor authentication, etc.
Onboarding was easily done via self-service. There is very little time or effort required.
Yes - Logmein was replaced as that product is overpriced, and the huge year-to-year price increases make them an untrustworthy partner. Splashtop is stable and affordable.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop is an excellent remote desktop and user support solution for businesses of any size. It allows users to easily work remotely and log in via unattended access, allows techs to support users and manage software installations with ease, and even allows remote monitoring of current computer status to avoid bothering non-remote users when they are currently engaged with work tasks.

Using Splashtop

7 - Customer service staff, accounts payable, purchasing, system administration
There is no need to support Splashtop. I occasionally log in remotely and update the software on the streaming devices.
  • Remote login to use software on the computers
  • Local login to use software on the computers without switching desks
  • Remote login to support users and troubleshoot technical problems
  • Local login from other computers to avoid switching desks
  • Local login from other computers to save the costs of additional software licenses
  • None that I can think of
The product works very well, and the value is excellent.

Evaluating Splashtop and Competitors

  • Price
  • Product Features
The product works as well as most other solutions at a price that is very affordable. It is easy to use and simple to install.
I tested multiple solutions, and Splashtop performed as well as the others at a better price, so there's no need to change my evaluation and selection process.

Splashtop Implementation

This was very easy to implement.
Change management was minimal - No significant changes were needed aside from installing the software. Users barely required training.

Splashtop Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
I did not purchase premium support because it is not offered and not necessary.
Yes - There's a bug with windows 8.1 computers and it has never been prioritized by the software developers but I am often able to avoid it.
I had a billing issue that was really a technical problem with their system. They contacted me back a few hours later even though it was the weekend and resolved the issue.

Using Splashtop

Splashtop is very easy to use. None of my team have had any difficulties.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Logging in to computers
  • Installing the software
Yes - The app is okay but logging in to a larger screen using a phone with no keyboard is always a challenge. This isn't Splashtop's fault.

Splashtop Reliability

It's easy to install by creating installation packages.
We rarely see any downtime.
The video streaming performance is very good most of the time.

Relationship with Splashtop

The vendor is responsive to support requests.
The vendor is responsive to support requests.

Upgrading Splashtop

Yes - It's very easy to upgrade Splashtop remotely with only a minute of time.
  • None that were noticeable