Our Centre's Dive into the Splashtop World
October 05, 2022
Our Centre's Dive into the Splashtop World
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
- Remote Access
- Remote Desktop
Overall Satisfaction with Splashtop
Since COVID we have greatly increased the number of remote workers of all departments at our health centre. These people are amazing at their jobs, but not necessarily tech savvy with regard to VPNs, MFA, Remote Desktops, etc. Having Splashtop SOS has made my life as the IT manager a great deal easier as staff can be supported by remoting into their laptops and helping them through VPN connection issues, necessary software installs, etc. Trying to follow explanations of some of these tasks is frustrating for non-tech minded staff and Splashtop removes that frustration for all and allows everyone to get to work quickly and efficiently.
- Easy for support to either send a link or just access client laptops
- Easy for users to download executable and provide support with session id
- Easy to gain admin access through SOS for tasks requiring elevated privileges
- Dual screen support
- Active directory integration
- Saving time
- Getting remote worker able to work quickly
- Reducing frustration in providing/receiving IT support
I have no concerns regarding the security of this product.
As mentioned earlier, onboarding was a quick and easy experience. Questions were answered quickly and I was able to use the product with some test staff within minutes.
Yes - Team Viewer was being used, but is pricier and not as user friendly in my opinion.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes