Splashtop SOS is a solid choice for remote assistance
January 13, 2022
Splashtop SOS is a solid choice for remote assistance
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
Overall Satisfaction with Splashtop Enterprise
Splashtop Remote Assistance has worked very well for us. The remote assistance process is intuitive for end-users and technicians alike. It works just as well as, if not better than, its more famous competitors. We particularly value the ability to use elevated (administrator) commands during a remote assistance session by entering a local admin password at the start of a session, which not all remote assistance programs offer. Splashtop is also a great value-for-money.
Pros
- Smooth screensharing and remote-control
- Ability to gain admin access to the remote computer
- Good value-for-money
Cons
- The connection can drop if the remote computer's internet connection is slow
- During the connection process, the session code briefly reappears a second time to the user being helped. This sometimes confuses them, making them think the code has changed
- Saves employee time. Before we had Splashtop [Enterprise], employees would often need to physically come to the IT office, reducing their productivity
- Also saves IT staff time by allowing more tasks to be done remotely rather than physically going to a computer
Splashtop [Enterprise] uses exclusively encrypted connections, as any modern remote support tool should
The setup process for the account portal and technician app is intuitive. The distinction between Splashtop SOS (the product we use) and Splashtop Business Access could be made more clear
No - We
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Comments
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