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Splashtop is awesome!
February 16, 2022

Splashtop is awesome!

Alexander Casas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop
  • SOS

Overall Satisfaction with Splashtop Enterprise

Splashtop Enterprise is being used across our entire organization for remote access solutions. We recommend Splashtop Enterprise for clients for their work from home needs. Splashtop Enterprise is also great at remote management of a business's computer systems, allowing for simple windows update management, file management, endpoint security monitoring. The SoS tool allows for quick remote support for those who don't want a monthly fee for remote management.
  • Managed remote access.
  • Endpoint monitoring.
  • On-demand remote support.
  • Great user-interface.
  • Poor handling of low speed internet connections.
  • Random disconnects (happens with all remote software).
  • Latency can be annoying at times, but usually clears up.
  • Higher ROI compared to competing remote tools.
  • Simple integrations in almost any business environment.
  • Easy to begin working so you can handle more clients with less time needed per job.
Contacting Splashtop Enterprise for support has been a great experience, typically receive a response within a couple of hours. I have not tried phone support, but if it's as good as email support I'm a happy camper.
Simple two-factor authentication that is not a pain to use. Requiring device verification for new logins is a great security feature to prevent unauthorized logins. Encryption is strong enough for most business use cases and they don't sell your information to the highest bidder!
Getting set up with Splashtop Enterprise was a breeze, it took less than an hour to get onboarded and operational with a host of licenses. This made the migration from a competing remote provider simple and able to be done with some simple scripting.
Yes - We replaced LogMeIn Central with Splashtop Enterprise for our remote needs. LogMeIn went through a series of buyouts and they kept removing features and charging more for less service. After using LMI for years I'm very happy I made the switch over to Splashtop for my company's remote management needs.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop is great for a business' remote management needs, covering desktops laptops, and servers, including Windows, Macs, Linux machines without an issue. The on-demand support SoS is great for one-off remote support needs and is a worthy tool for almost any business environment. Splashtop Enterprise could improve the stability of connections for those that have spotty wifi connections by allowing for a longer timeout during certain types of packet loss, but it is forgivable since most remote solutions have the same issue.