Splashtop is a Splash!
March 02, 2022
Splashtop is a Splash!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
- Remote Access
- Remote Desktop
Overall Satisfaction with Splashtop Enterprise
I use it to dial into employee computers to help resolve issues or execute handle technology roll-out for those not comfortable with doing it themselves.
Pros
- Allows access to someone else's computer. Extremely useful for remote users.
- Is secure
- Reacts same on another's computer same is if you were using your own
Cons
- There are times when you need to reboot a user's computer during a session and will then need to initiate a new session to continue instead of being able to get back to the prior session.
- The process of sending the user an email to download the session and then giving you a code to connect is a little clunky.
- Overall it's pretty easy to use and responsive to navigate remotely so no real need for much improvement.
- It has streamlined our ability to resolve technical issues remotely
- In our case, the end-users would prefer someone else to fix issues than them trying to do something they are unfamiliar with.
- It's less expensive for us to use Splashtop rather than hiring a firm to manage our technology issues.
We are not using these features.
Splashtop was very easy to install and we were up and running with the software right away. There was not a lot to do on our end to get familiar with the tool and start using it.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Comments
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