Remote access/support software thats affordable and works, simple
March 07, 2022

Remote access/support software thats affordable and works, simple

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access

Overall Satisfaction with Splashtop Enterprise

Splashtop is used to remotely support both staff and students at our school. During remote learning, it has become an invaluable tool in continued education and employment for us. The tool is easy to use and works every time, add in the SOS component for other devices and we have a complete solution for remote support and all up a fraction of the cost of some alternatives.
  • Working from home and remoting into office computers.
  • Remotely supporting staff and students
  • Remotely managing servers
  • Better ui
  • Better support for screen resolutions
  • Auto detect when a proxy is being used
  • Splashtop has allowed us to minimize both staff and student interruptions and downtime, which is immeasurable for a school.
  • Reduced stress due to quick, responsive support improves user wellbeing
Rating a 10 but we haven't had to use Splashtop support as the applications have always worked for us so that has to speak for itself. Having not had a need to contact support is a reflection of the product's overall reliability in many different scenarios. We have supported over 800 students working from home and had little to no issues with Splashtop's ability for users to connect and offer support.

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Barracuda CloudGen Firewall (formerly NG Firewalls), Google Workspace for Education (formerly G Suite for Education), 3CX
Splashtop is a cost-effective solution for us (education). It gives us the tools we need for remote work and support without breaking the budget. Whether staff working remotely or IT support we would have struggled without the tools during remote learning. We highly recommend both Splashtop enterprise and Splashtop SOS for any organization with staff that works remotely.