Remote access/support software thats affordable and works, simple
March 07, 2022

Remote access/support software thats affordable and works, simple

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access

Overall Satisfaction with Splashtop Enterprise

Splashtop is used to remotely support both staff and students at our school. During remote learning, it has become an invaluable tool in continued education and employment for us. The tool is easy to use and works every time, add in the SOS component for other devices and we have a complete solution for remote support and all up a fraction of the cost of some alternatives.

Pros

  • Working from home and remoting into office computers.
  • Remotely supporting staff and students
  • Remotely managing servers

Cons

  • Better ui
  • Better support for screen resolutions
  • Auto detect when a proxy is being used
  • Splashtop has allowed us to minimize both staff and student interruptions and downtime, which is immeasurable for a school.
  • Reduced stress due to quick, responsive support improves user wellbeing
Rating a 10 but we haven't had to use Splashtop support as the applications have always worked for us so that has to speak for itself. Having not had a need to contact support is a reflection of the product's overall reliability in many different scenarios. We have supported over 800 students working from home and had little to no issues with Splashtop's ability for users to connect and offer support.
Splashtop's device verification and two-factor authentication provide the security we need to give us confidence in running the product on internal servers. Having software with appropriate security is of the utmost importance to us and we feel Splashtop has done more than enough to give us the peace of mind that we require.
Onboarding for us was quick and seamless, deploying the software through either scam, a mobile device manager or group policy made the process pretty simple, in some odd cases, we were able to provide staff with simple instructions and an installation package to self deploy. Overall it was simple and made our quick transition to remote work/learning a lot less stressful.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Barracuda CloudGen Firewall (formerly NG Firewalls), Google Workspace for Education (formerly G Suite for Education), 3CX
Splashtop is a cost-effective solution for us (education). It gives us the tools we need for remote work and support without breaking the budget. Whether staff working remotely or IT support we would have struggled without the tools during remote learning. We highly recommend both Splashtop enterprise and Splashtop SOS for any organization with staff that works remotely.

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