Item: Splunk IT Service Intelligence (ITSI)
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use this solution as the main tool for our NOC and love the ability to assign events to an employee for further analysis and play booking. It takes a lot of elbow grease to set up and it doesn’t seem to be an offering that Splunk pours its innovative efforts into.

Pros and Cons

Glass tables
KPI health scores
Swim lane insights

Better training
Would be nice to be able to add screenshots to note fields for employees working on episodes

Return on Investment

Reduced outages
Faster recovery time

Key Insights

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Yes

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

Yes

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

Yes

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

Likelihood to Recommend

For uses where you need to be able to monitor the health of your technology and out-of-the-box products aren’t perfectly suited to your use cases. Highly customizable to be able to use data that might be very specific to your company.

Used the product

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)