Item: Splunk IT Service Intelligence (ITSI)
Rating: 10
Author: Timothy Pacl

Use Cases and Deployment Scope

Splunk IT Service Intelligence is the primary tool for assessing the health and stability of our online footprint on a daily basis and especially during the peak holiday sales season. It is integral to monitoring web servers, applications, databases, and more. Now we are expanding into AI Ops.

Pros and Cons

Deep dive flexibility
Integration machine learning
Bulk entity import
Adaptive thresholding

Multitenant

Return on Investment

Quicker discovery and resulting remediation
Millions in saved revenue

Alternatives Considered

I don't know of any other product that does what Splunk IT Service Intelligence does. Some vendors have made that claim but they don't stack up.

Other Software Used

Splunk SOAR, Splunk Enterprise, Splunk Cloud

Key Insights

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Yes

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?

Yes

Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

Yes

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

Yes

Would you buy Splunk IT Service Intelligence (ITSI) again?

Yes

Likelihood to Recommend

Splunk IT Service Intelligence is especially well suited to bringing architectural diagrams to life. The deep dive functionality allows links to built-in kpi views or to other glass tables or dashboards making it simple to zoom in to focus on trouble spots or zoom out for a high level view of your critical services. Adaptive thresholds and integration of MLTK allow for intelligent alerting and integration with Splunk SOAR turns those alerts into actions.

Splunk IT Service Intelligence Gets the Job Done Well

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)