Overall Satisfaction with Sprinklr
My company uses sprinklr as a way to pull in reviews from multiple review and social platforms for our clients. It's a means of community engagement as well as social reputation. It is used by our content department to respond to reviews as well as as our account department to report on engagement. It increases productivity because we no longer have to go to several platforms to find all the information we need. We can do it all at once.
- Pull in platforms in an organized manner.
- Aesthetically pleasing.
- Easy to use.
- Doesn't always pull in information correctly.
2 - I respond to reviews and content weekly, my account manager then reports it back to client. Over time, it will help us showcase trends in activity at particular branches. For instance, if one location is performing better or worse than others and why that might be.
- Positive in that it's opened my client's eyes to what they can improve at their business to get upset or even happy customers to keep coming back.
- Negative in that it's not foolproof and sometimes things to do fall in the cracks which reflects poorly on us and our client to the customer.
Shoutlet definitely has keyword options where you can pull through content to see how it's performing directly through Shoutlet, however, it's more complex in that it offers several components (posting on clients platforms, instead of just seeing how customers are responding). Sprinklr is more of a reputation management program, and is a very good option for that specifically.
Sprinklr Social Feature Ratings
Using Sprinklr
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Ease of Use
- Simple to learn
- Beautiful design
- Great Customer Service
- Room for Error
- Hard to Determine where the error occurred