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The better way to interpret customer data at scale
August 03, 2021

The better way to interpret customer data at scale

Daniel Cooper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Visual Insights
  • Product Experience Insights
  • Location Experience Insights
  • Benchmarking Insights

Overall Satisfaction with Sprinklr Modern Research

It gives us a better understanding of feedback on our products and services so that we can capitalize on unmet customer needs. The AI engine helps us transform the real-time voice of the customer data into actionable insights and share this data across the entire organization to fuel collaboration and innovation.
  • Provides real-time insights on current events and competitor's strategies
  • Interpretation of customer data
  • Helps in identifying opportunities and building smarter strategies.
  • It's a complicated process to set up reporting and analytics
  • Leverage of real-time audience data
  • Planning of better digital strategies
  • Proactive about crisis management
  • Research without limits

Do you think Sprinklr Insights delivers good value for the price?

Yes

Are you happy with Sprinklr Insights's feature set?

Yes

Did Sprinklr Insights live up to sales and marketing promises?

Yes

Did implementation of Sprinklr Insights go as expected?

Yes

Would you buy Sprinklr Insights again?

Yes

Gives our teams a quick and easy way to analyze AI-enriched historical data and key insights across social and digital sources. Works best in collecting data across multiple digital channels and leverages it to drive creativity, efficiency, growth and competitive advantages.
Reputation, Chatmeter
It is the best way to turn customer data into insights and actionable strategies. It enables us to engage with our audience more effectively than ever before. It's now much easier to identify new opportunities whenever and wherever they appear to improve customer satisfaction. Ensures we always capture true share-of-voice and earned media value metrics.