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Sprinklr is a great tool for your business, don't let it be a "mist" opportunity!
April 05, 2022

Sprinklr is a great tool for your business, don't let it be a "mist" opportunity!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Visual Insights
  • Product Experience Insights
  • Location Experience Insights
  • Benchmarking Insights

Overall Satisfaction with Sprinklr Modern Research

We use Sprinklr to measure customer satisfaction such as food, energy, environment, and service. This allows us to see the breakdown of guest complaints and guest positive reviews.
  • Breakdown of external and internal reviews.
  • Use of smart algorithms to detect negative and positive insights to calculate an overall score.
  • Great interface.
  • Sometimes positive insights are picked up as negative.
  • Sometimes external reviews are not synced or updated on the platform.
  • Too many functions and tabs.
  • Improved analytical insight.
  • Ability to see the importance of guest satisfaction on brand image through metrics.
  • Mitigated risks.

Do you think Sprinklr Insights delivers good value for the price?

Yes

Are you happy with Sprinklr Insights's feature set?

Yes

Did Sprinklr Insights live up to sales and marketing promises?

Yes

Did implementation of Sprinklr Insights go as expected?

Yes

Would you buy Sprinklr Insights again?

Yes

I have become quite adjusted to using the Sprinklr software so it's easy for me to navigate through the site. I really enjoy being able to see detailed insights of all 7 of my stores easily and share them accordingly. It's a great metric to use that my stores have come to depend on and actively work to improve their Sprinklr score.