Effective tool to manage business and make more reach with the customers.
May 03, 2022

Effective tool to manage business and make more reach with the customers.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Product Experience Insights

Overall Satisfaction with Sprinklr Modern Research

We use Sprinkler for day-to-day interaction with our users on social media. With Sprinkler we are able to communicate on a single platform with all the social media channels such as Twitter, Facebook, WhatsApp, Apple business chat, Google messenger, etc. The best part is all social media platforms can be communicated under a single tool. It's very easy to use and handle and also allows to share and receive documents. From a business perspective, Sprinkler helps a lot to manage the customers effectively and efficiently. This is a recommended tool to handle social media interaction with the customers. Also, the Sprinkler team is very supportive if any changes are required or in case of any other concerns it's addressed or priority and changes are done.
  • Makes easy to communicate with end customers.
  • Easy to navigate and use the tool.
  • Allows same features as the particular platform uses.
  • Less downtime and good IT support whenever required.
  • Customization by a particular organization is easy.
  • If an organization wants to use hybrid mode, meaning chat+calls, then call via social media platform should be there as well like for WhatsApp, etc.
  • Translation in all languages should be available.
  • Cost saving.
  • Time saving.
  • increased productivity.
  • One-stop solution.

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To communicate with customers via any kind of social media platform Sprinkler is best. No tool is better than this, it covers all the social media platforms used by the customers these days.

Customers also demand to call via the same social media platform. If the calling feature can be added that could be the best improvement.