Expansive, Overwhelming, and Very Customizable.
November 08, 2022
Expansive, Overwhelming, and Very Customizable.
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Visual Insights
Overall Satisfaction with Sprinklr Modern Research
We use Sprinklr Modern Research to analyze our audiences across social media platforms. Sprinklr is able to pull in mentions about our brand as well as related topics and trends. We use this information to inform our social strategy. We also track our competitor's mentions and the buzz they receive to help inform our strategy.
- The listening dashboards are very robust.
- The insights are detailed with easy to understand metrics.
- They can pull mentions across all platforms, including blog sites, news outlets, and podcasts.
- There is a significant delay in reporting due to API limitations.
- The dashboards are almost TOO customizable and the information can be dense.
- The UX could be a smoother.
- Our social insights have allowed us to switch up and diversify social strategy.
- We are able to make quick, real-time decisions regarding our brand's activity on certain platforms.
- We have access to more in depth customer profiles.
Do you think Sprinklr Insights delivers good value for the price?
Yes
Are you happy with Sprinklr Insights's feature set?
Yes
Did Sprinklr Insights live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Sprinklr Insights go as expected?
Yes
Would you buy Sprinklr Insights again?
Yes