Sprout is the only platform you need!
January 22, 2016

Sprout is the only platform you need!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with Sprout Social

We use Sprout Social to post, manage, and report on social networks for our clients. It's being used by our entire social media team to post for all of our clients. It's perfect because it allows us to schedule in advance for our clients and pull analytical reporting for each of them.

Pros

  • The calendar view for scheduling allows you to see what dates you have posts scheduled.
  • It is convenient that you are allowed to schedule posts for multiple days, while simultaneously customizing what specific time you would like them to go out on each individual day.
  • The reporting tools are helpful and having the ability to export PDFs makes pulling last minute reports quick and easy.

Cons

  • I feel as thought the 'Messages' tab where you are allowed to see who is interacting with your account could be clearer.
  • The "Users and Social Profiles" page could be clearer as to how to add accounts and change permissions.
14 - All work on the social media team, posting for a variety of clients.
  • Increased employee efficiency, as it is an easy tool to use.
  • Better customer service. Sprout Social is always quick to respond to any issues or questions we have, and are proactive in making changes to the platform that will better help users.
We used Sprinklr and had many difficulties with customer service. Our contact frequently did not respond to our issues and would crash almost daily. Sprout Social has a much easier platform to use and understand, and they are always ready and willing to help or listen to any recommendations we have for improving the platform.
We transitioned to Sprout Social a year ago and have been happy with it ever since! It is very easy to use and it's nice to know that there is such an efficient and helpful support system in the Sprout Social offices.
It's perfect if you have multiple accounts to manage because it allows you to see what you have scheduled on different days. The ability to transition between accounts is easy and clear, and helps to keep different client profiles separate from others. This helps us from making any mistakes in terms of posting the wrong information to a wrong client. It is also convenient how easy it is to give permission to another person on Sprout Social which we do when someone goes on vacation.

Sprout Social Feature Ratings

Not Rated
Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
8.3
Content planning and scheduling
9
Audience targeting
7
Content optimization
7
Workflow management
10
4.0
Automated routing and prioritization
5
Customer interaction histories
3
Bulk actions
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Paid media management
Not Rated
Campaigns and promotions
Not Rated
10.0
Twitter
10
Facebook
10
LinkedIn
10
Google+
10
Instagram
Not Rated
Pinterest
Not Rated
YouTube
Not Rated
8.0
Campaign success analytics
8
Real-time tracking
8
Competitor analysis
Not Rated
7.0
Role-based user permissions & privileges
7
Mobile access
Not Rated

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