Sprout is the only platform you need!
January 22, 2016
Sprout is the only platform you need!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Premium
Overall Satisfaction with Sprout Social
We use Sprout Social to post, manage, and report on social networks for our clients. It's being used by our entire social media team to post for all of our clients. It's perfect because it allows us to schedule in advance for our clients and pull analytical reporting for each of them.
- The calendar view for scheduling allows you to see what dates you have posts scheduled.
- It is convenient that you are allowed to schedule posts for multiple days, while simultaneously customizing what specific time you would like them to go out on each individual day.
- The reporting tools are helpful and having the ability to export PDFs makes pulling last minute reports quick and easy.
- I feel as thought the 'Messages' tab where you are allowed to see who is interacting with your account could be clearer.
- The "Users and Social Profiles" page could be clearer as to how to add accounts and change permissions.
14 - All work on the social media team, posting for a variety of clients.
- Increased employee efficiency, as it is an easy tool to use.
- Better customer service. Sprout Social is always quick to respond to any issues or questions we have, and are proactive in making changes to the platform that will better help users.
We used Sprinklr and had many difficulties with customer service. Our contact frequently did not respond to our issues and would crash almost daily. Sprout Social has a much easier platform to use and understand, and they are always ready and willing to help or listen to any recommendations we have for improving the platform.