We use Sprout Social to post, manage, and report on social networks for our clients. It's being used by our entire social media team to post for all of our clients. It's perfect because it allows us to schedule in advance for our clients and pull analytical reporting for each of them.
We used Sprinklr and had many difficulties with customer service. Our contact frequently did not respond to our issues and would crash almost daily. Sprout Social has a much easier platform to use and understand, and they are always ready and willing to help or listen to any recommendations we have for improving the platform.
We transitioned to Sprout Social a year ago and have been happy with it ever since! It is very easy to use and it's nice to know that there is such an efficient and helpful support system in the Sprout Social offices.
It's perfect if you have multiple accounts to manage because it allows you to see what you have scheduled on different days. The ability to transition between accounts is easy and clear, and helps to keep different client profiles separate from others. This helps us from making any mistakes in terms of posting the wrong information to a wrong client. It is also convenient how easy it is to give permission to another person on Sprout Social which we do when someone goes on vacation.