Item: Sprout Social
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Sprout Social to manage all of our social media accounts, track data, and collaborate about creative assets. We also offer it to clients to post content, follow through on strategy, and review analytics. This platform has enabled us to make our campaigns even more profitable. We'll never go back!

Pros and Cons

Helps us understand our audience
All-in-one management platform
Allows us to welcome clients to improve their social channels

Posts aren't always approved because of glitches
Number of users is limited depending on the paid plan
User interface takes some time to learn/understand

Return on Investment

We can see real-time data on our posts
We are able to see all channels' performance at once, reducing time
We can generate PDF reports with the click of a button

Alternatives Considered

We did not consider any other social media management platforms. Sprout Social had everything we were looking for and more at a reasonable price point. We would recommend it to any size company that is data driven and intent on listening to their audiences online. Sprout Social is the best out there!

Key Insights

Do you think Sprout Social delivers good value for the price?

Yes

Are you happy with Sprout Social's feature set?

Yes

Did Sprout Social live up to sales and marketing promises?

Yes

Did implementation of Sprout Social go as expected?

Yes

Would you buy Sprout Social again?

Yes

Other Software Used

Google Tasks, Microsoft To Do (formerly Wunderlist), Google Analytics

Usability

Sprout Social is full of tools that encourage user-to-user interactions, team collaboration, and personal folothrough. Sprout Social also offers a helpful chat feature that connects users with an agent whenever more assistance is needed. Their help resources also support the platform's overall usability. The training process for teammates and clients has been smooth.

Support Rating

The support is excellent! Every time we need help, we are able to immediately connect with an agent that is ready and willing to work through the issues with us. They are patient, kind, and knowledgeable. There is also a wealth of resources to tap into whenever we need them. We are confident that we can get the support we need when we need it.

Likelihood to Recommend

Sprout Social has enabled our team to reimagine how we manage our social media accounts and listen to our audiences. Our ability to organize, schedule, and review our content has taken our accounts to the next level. The user interface is not intuitive initially, but once you spend the time to understand it, it'll become second nature.

The Best Social Media Management Platform for Data-Driven Businesses

Software Version

Overall Satisfaction with Sprout Social