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Great software if you can afford and handle the complexity
July 06, 2022

Great software if you can afford and handle the complexity

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

B2C Suite

Overall Satisfaction with Spryker Cloud Commerce OS

We use it as an e-commerce solution in a complex environment with lots of legacy systems
  • Extendable
  • Open Code
  • High end business Features
  • Documentation
  • Fluctuation in contact persons
  • Steep learning curve
  • Haven't still reached the planned ROI due to the complexity and external circumstances
  • Product handling is very helpful in presenting the products best to the customers
  • Hosting is rather costly
Spryker Cloud Commerce OS appealed to us because they have open code, the licensing model was better compared to most vendors, and you have a high degree of developer freedom. The approach of composable commerce is good to integrate it into existing infrastructure, which is much more difficult with other systems. Many other systems that are developer-oriented also rarely have good enterprise features.

Do you think Spryker Cloud Commerce OS delivers good value for the price?

Yes

Are you happy with Spryker Cloud Commerce OS's feature set?

No

Did Spryker Cloud Commerce OS live up to sales and marketing promises?

No

Did implementation of Spryker Cloud Commerce OS go as expected?

No

Would you buy Spryker Cloud Commerce OS again?

No

Spryker Cloud Commerce OS fills the gap between standard shop systems (which lack many great business features) and closed high-end enterprise solutions that aren't easy to extend or implement

Spryker Cloud Commerce OS Feature Ratings

4.8
Product catalog & listings
8
Product management
6
Bulk product upload
Not Rated
Branding
Not Rated
Mobile storefront
Not Rated
Product variations
2
Visual customization
3
CMS
5
Not Rated
Abandoned cart recovery
Not Rated
Checkout user experience
Not Rated
9.0
eCommerce security
9
6.3
Promotions & discounts
9
Personalized recommendations
3
SEO
7
9.3
Multi-site management
Not Rated
Order processing
10
Inventory management
9
Shipping
8
Custom functionality
10

Spryker Cloud Commerce OS Support

Support suffered from Spryker Cloud Commerce OS's rapid growth. Contacts, department heads, and support systems changed frequently. Support processes as well as documentation are rather poor. One notices that they are putting more effort into the customers recently, but in the course of growth, there is still a lack of focus here. As a customer, I would like to see growth at a slower pace and a phase of stabilization.

Using Spryker Cloud Commerce OS

I think I have to give a neutral rating here. The usability for users and managers is appropriate, for administrators and developers the operation and development are quite complex and associated with a steep learning curve.