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SPS Commerce Fulfillment Review
March 25, 2020

SPS Commerce Fulfillment Review

Doug Hyndman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SPS Commerce Fulfillment

We use it across the entire organization; customer service, accounting, and operations. We use it to process orders from customers, and the subsequent invoicing. We send order confirmations or acknowledgments, create packing lists when applicable and also to create ASN's. Right now we are a small company but look to expand and grow.
  • We can easily create and send order confirmations.
  • We respond to the corresponding receiving departments with timely and accurate ASN's.
  • Once the order has shipped, customer service utilizes the invoicing function.
  • When creating an ASN, and filling out 'multiple' pieces; if there are only 2 SKU's on the order SPS should default select the only 2 options instead of us manually having to go in and check boxes to include those items.
  • Same for single item shipments, why do I have to indicate the SKU that is shipping if there is only 1 SKU?
Every issue I have ever had has been resolved quickly and thoroughly, and it has always been accomplished with one phone call. The support staff are friendly, professional, and knowledgeable. In only one instance did the original point of contact have to reach out for additional help from a supervisor to achieve a resolution to the issue.

Do you think SPS Commerce delivers good value for the price?

Yes

Are you happy with SPS Commerce's feature set?

Yes

Did SPS Commerce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SPS Commerce go as expected?

I wasn't involved with the implementation phase

Would you buy SPS Commerce again?

Yes

With the "preferences" menu properly filled out, it is a huge time saver in data entry across many functions, including order confirmation, automatic ship notifications, as well as invoicing.

SPS Commerce Feature Ratings