Excellent product, training and support!
Updated March 20, 2016

Excellent product, training and support!

Igor Nikishin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

21.2.18

Overall Satisfaction with SteelBrick CPQ

SteelBrick CPQ is being utilized by our sales and marketing departments and addresses our quoting needs for international sales.

Pros

  • Ease of quoting process through configuration.
  • Support services provide solutions for issues, configurations, and looks to the user to help decide what is needed in the next update.
  • Training options.
  • By configuring products, we can provide our customers with accurate quotes and consistent packages. This allows for fewer errors.
Ease of configuration, use and support. How well the product works within Salesforce and Salesforce1.

Using SteelBrick CPQ

8 - Sales Admins

SteelBrick CPQ Support

Recently, I needed SteelBrick Support to assist in a change to certain layouts. In addition to resolving my issue, they provided guidance to improve our original needs. They consistently exceed expectations of a support group.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Current support model is able to more than satisfy our requirements.
On several occasions, they took the time to walk me through multiple steps to get the desired results.

Using SteelBrick CPQ

We have been experiencing great enhancements and support from SteelBrick!

SteelBrick CPQ Reliability

Comments

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