Success for the CS team using StrikeDeck
May 19, 2021
Success for the CS team using StrikeDeck
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Strikedeck
Strikedeck is used by the customer success team to track customer health, renewal rates, strike plans etc.
Strikedeck fetches all its backend information from Salesforce and provides a view relevant to the customer success organization in a single dashboard. We leverage Strikedeck to report [the] health of a customer, based on the health, a stike plan is created and tracked in the system. Customer retention and renewal are also tracked and captured in the system. The system in general is being used for managing customer health.
Strikedeck fetches all its backend information from Salesforce and provides a view relevant to the customer success organization in a single dashboard. We leverage Strikedeck to report [the] health of a customer, based on the health, a stike plan is created and tracked in the system. Customer retention and renewal are also tracked and captured in the system. The system in general is being used for managing customer health.
- Easy to integrate to backend ERP or CRM system.
- Light weight and easy to use.
- No specific training required to use the product.
- Can be customized to accommodate specific dashboard.
- The support team is not very responsive
- After initial deployment, making new changes to the product takes a long time
- The look and feel of the system is little outdated
- StrikeDeck is very compact, you need to have more systems to support requirements like project management or deployments
- Helps in better forecasting of revenue & customer retention.
- Provides Customer Success specific MIS.
- NPS survey help gauge customer pulse.
Do you think Strikedeck (discontinued) delivers good value for the price?
No
Are you happy with Strikedeck (discontinued)'s feature set?
Yes
Did Strikedeck (discontinued) live up to sales and marketing promises?
No
Did implementation of Strikedeck (discontinued) go as expected?
Yes
Would you buy Strikedeck (discontinued) again?
No