Success for the CS team using StrikeDeck
May 19, 2021

Success for the CS team using StrikeDeck

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Strikedeck

Strikedeck is used by the customer success team to track customer health, renewal rates, strike plans etc.
Strikedeck fetches all its backend information from Salesforce and provides a view relevant to the customer success organization in a single dashboard. We leverage Strikedeck to report [the] health of a customer, based on the health, a stike plan is created and tracked in the system. Customer retention and renewal are also tracked and captured in the system. The system in general is being used for managing customer health.
  • Easy to integrate to backend ERP or CRM system.
  • Light weight and easy to use.
  • No specific training required to use the product.
  • Can be customized to accommodate specific dashboard.
  • The support team is not very responsive
  • After initial deployment, making new changes to the product takes a long time
  • The look and feel of the system is little outdated
  • StrikeDeck is very compact, you need to have more systems to support requirements like project management or deployments
  • Helps in better forecasting of revenue & customer retention.
  • Provides Customer Success specific MIS.
  • NPS survey help gauge customer pulse.

Do you think Strikedeck (discontinued) delivers good value for the price?

No

Are you happy with Strikedeck (discontinued)'s feature set?

Yes

Did Strikedeck (discontinued) live up to sales and marketing promises?

No

Did implementation of Strikedeck (discontinued) go as expected?

Yes

Would you buy Strikedeck (discontinued) again?

No

Strikedeck is [an] easy system to use. We did not have to subject the team to detailed training to start using the product. Simple introduction session was good enough. The custom reporting module is something [that] needs some training to get used to but otherwise, the system is intuitive and easy to use.
The support of StrikeDeck is not the best we have experienced. You have to follow up multiple times for new features or releases. The support team is not very responsive. The other challenge we face with Strikedeck is that new features and releases are not notified and we have to reach out for any updates.
The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined.
The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.

Strikedeck (discontinued) Feature Ratings

Product usage
9
Help desk / support tickets
5
NPS surveys
9
Sponsor tracking
9
Customer profiles
8
Automated workflow
9
Internal collaboration
9
Customer health scoring
10
Customer segmentation
10
Customer health trends
8
Engagement analytics
7
Revenue forecasting
8
Dashboards
9
Role-based user permissions
10
API
7
Integration with Salesforce.com
10
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated