Excellent customer care solution
April 28, 2020

Excellent customer care solution

Timmy Đỗ | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with StringeeX

We are using StringeeX to communicate with our customers and manage their information so every one of our staff may access it easily via their personal devices like a laptop or smartphone. However, customers' information is still secured due to role assignments. Our Sales and Customer Service Department are using it mostly to trade with our local partners or second distributors.
  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
  • It can totally replace the CRM.
  • Expensive monthly fee.
StringeeX has more functions that I want.
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

Do you think StringeeX delivers good value for the price?

Yes

Are you happy with StringeeX's feature set?

Yes

Did StringeeX live up to sales and marketing promises?

Yes

Did implementation of StringeeX go as expected?

Yes

Would you buy StringeeX again?

Yes

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.

StringeeX Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
8
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
8
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
8
Inbound call routing
9
Omnichannel inbound routing
9
Recording
10
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
8
Customer interaction analytics
8