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Submittable - Making my life easier!
Updated June 24, 2022

Submittable - Making my life easier!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Submittable

We use Submittable to gather and review grant applications. It allows us to have a secure platform to communicate with applicants, send documents, and we can easily search applications using many different criteria.
  • We can receive documents from applicants in a secure way without having them be downloaded to our computers.
  • Submittable emails you directly when someone emails through the platform which is extremely helpful.
  • Submittable allows us to have many different forms on file to easily send.
  • It would be nice if you could send an email through the platform and attached a certain application to an email not listed on the application.
  • I wish you could change the search within applications rather than just by the applicant's name.
  • I wish you could have different file folders where you could put applications to separate them after they are complete.
  • It has saved us so much time because applications can be easily reviewed.
  • It has allowed us to monitor applicants - making sure replies are done in a prompt manner.
  • Occasionally emails with attachments are lost in the system which can increase the number of email communications.
It does not take long for most employees to learn how to do submittable and it can be easily adjusted at any time to fit any need.
It has allowed us to have more timely communications because we can send out emails quickly and easily. Also, it notifies us when communication occurs so they are not missed.
Submittable is more secure and the data is easier to track and find.

Do you think Submittable delivers good value for the price?

Yes

Are you happy with Submittable's feature set?

Yes

Did Submittable live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Submittable go as expected?

I wasn't involved with the implementation phase

Would you buy Submittable again?

Yes

I think that Submittable is a great platform for non-profits who need to gather a lot of information from their applicants. It is secure, easy to use, and provides a barrier between applicants and staff.

Submittable Support

I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
None
No, but I do not know why, I was not involved in the process.
Yes, we were having trouble logging into our account. Submittable was able to help us that day and fix our problems so we did not get behind in our work!