SuccessFactors - An overall great solution!
January 07, 2014

SuccessFactors - An overall great solution!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • PM
  • Learning
  • GM
  • Compensation
  • 360 Feedback
  • JDM

Overall Satisfaction with SAP SuccessFactors Learning

Pros

  • SuccessFactors does a great job of providing various solutions that fit a variety of issues that a company may face.
  • Have quarterly releases with in-depth Release Summaries to provide the customer with the most up-to-date information, as it becomes available.
  • Great online customer community to share experiences, best practices, etc.

Cons

  • Customer support could be a little quicker with responses.
  • Many aspects of the system are almost too customizable. This can cause issues if you need help from support as they have to learn your system before they can help.
  • Enabled my company to track performance vs merit pay to determine the correlation between the two.
  • Great reporting features from both the canned and customizable reports to determine statistics on goals, forms, etc. This can be as high level or granular as you want.
I've seen it used at companies with anywhere from 50 to 50,000 employees. IT can fit a variety of needs if you set it up correct from the start. Can be customized later on if you didn't exactly get what you needed up front but can be a little time consuming to make large changes (as with most other online solutions).

Using SAP SuccessFactors Learning

Overall great product that is user-friendly, professional looking, and employees seem to enjoy the interface. Cost is competitive with other vendors.

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