No Customer Service
September 02, 2016

No Customer Service

Kali O'Connor | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Perform and Reward

Overall Satisfaction with SuccessFactors Perform and Reward

We use SuccessFactors Perform and Reward for 30 day reviews, bi-annual performance reviews, self evaluations and 360 reviews. All reviews are used across the entire organization.

Pros

  • Workflow can be set up so that approval runs smoothly.
  • Rating reports and anonymity for the 360 review are great.

Cons

  • There is absolutely no customer service. Trying to get a hold of someone is nearly impossible and trying to get the right answer is like pulling teeth.
  • The Admin Center is not very intuitive.
  • As an admin I could not easily access all employee performance reviews. I had to go in and proxy as a manager or as the employee.
  • When someone changed managers, the review would forward along, but the dates would become confusing and it would appear that a new review was necessary.
  • Cost was too high since employees did not use the 360 review or goals.
Halogen had wonderful customer service and was much more user friendly for the administrator.
There is a lot of metrics and different setup functionality for someone who wants a robust/complicated performance review. But dealing with customer service and the other limitations are not worth it.

SAP SuccessFactors HCM Feature Ratings

Human Resource Management ()
Not Rated
Payroll Management ()
Not Rated
Leave and Attendance Management ()
Not Rated
Employee Self Service ()
Not Rated
Asset Management ()
Not Rated
HR Reporting ()
Not Rated
Integration with other HR capabilities ()
Not Rated
4.0
Performance plans
5
Performance improvement plans
Not Rated
Review status tracking
2
Review reminders
Not Rated
Multiple review frequency
5
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
5.3
Corporate goal setting
7
Individual goal setting
5
Line-of sight-visibility
5
Performance tracking
4
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

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