No Customer Service
September 02, 2016
No Customer Service
Score 1 out of 10
Vetted Review
Verified User
Software Version
Perform and Reward
Overall Satisfaction with SuccessFactors Perform and Reward
We use SuccessFactors Perform and Reward for 30 day reviews, bi-annual performance reviews, self evaluations and 360 reviews. All reviews are used across the entire organization.
- Workflow can be set up so that approval runs smoothly.
- Rating reports and anonymity for the 360 review are great.
- There is absolutely no customer service. Trying to get a hold of someone is nearly impossible and trying to get the right answer is like pulling teeth.
- The Admin Center is not very intuitive.
- As an admin I could not easily access all employee performance reviews. I had to go in and proxy as a manager or as the employee.
- When someone changed managers, the review would forward along, but the dates would become confusing and it would appear that a new review was necessary.
- Cost was too high since employees did not use the 360 review or goals.