*** REVIEW *** Sugar Sell (SugarCRM) *** CTAX
March 09, 2021
*** REVIEW *** Sugar Sell (SugarCRM) *** CTAX
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Sugar Sell (SugarCRM)
We use [Sugar Sell (SugarCRM)] to manage all the leads of all the customers. It's basically a data base for the company. All the company uses it. For each customer we attend, there is a lead with the specifics on that case (customer). Some of our mates have already integrated the phone calls directly on the CRM, there is now a widget for Genesys (phone).
- It sycs well with the phone (Genesys)
- It brings up all the info including past years
- There is a button on the phone and by clicking it, it takes us to the lead
- SMS permissions can be tricky
- I would love it if the SMS were possible to send without having all detailed info of client
- Sometimes even when you filled in the requested, it won't let you send a text to a client.
- Phone integration
- Propper customer management
I have used similar platforms, but they are not listed here because these were developed by companies i have worked with, as in, their own staff developed them or bought the license and it's not listed here, the last one was FRONT2GO.
Do you think Sugar Sell (SugarCRM) delivers good value for the price?
Yes
Are you happy with Sugar Sell (SugarCRM)'s feature set?
Yes
Did Sugar Sell (SugarCRM) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Sugar Sell (SugarCRM) go as expected?
I wasn't involved with the implementation phase
Would you buy Sugar Sell (SugarCRM) again?
Yes