Sugar, the best experience for my job
March 09, 2021

Sugar, the best experience for my job

Uriel Martinez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Sugar Sell (SugarCRM)

This system is used by several departments within the company, and this allows each department to have knowledge and control over the situation of our client. With this, each person who can open the information of our client will know what the problem is and the history of the customer and in this way to be able to offer a correct service and attention.
  • Facilitates access to customer information.
  • Schedule appointments and follow up with clients.
  • Allows a correct and effective contact with customers.
  • System load is sometimes slow.
  • The appointment scheduling system.
  • Data update.
  • In Referrals.
  • Customer Service.
  • Better Corporate Management.
It is the first time that I have worked with a system like Sugar, but it has facilitated the work experience. It is practical, helps with the maintenance of the information of our clients, and does an excellent job keeping the system and the information of the clients updated. [All this] helps us provide better service to our customers.

Do you think Sugar Sell (SugarCRM) delivers good value for the price?

Yes

Are you happy with Sugar Sell (SugarCRM)'s feature set?

Yes

Did Sugar Sell (SugarCRM) live up to sales and marketing promises?

Yes

Did implementation of Sugar Sell (SugarCRM) go as expected?

Yes

Would you buy Sugar Sell (SugarCRM) again?

Yes

Because it allows us as a work team to have control over the information of our clients and give personalized attention to each one of them. And in this way provides our clients with the reliability that they need from us and as a work team it helps us to carry out our work quickly and efficiently.
Because it provides us with the necessary support and with the updates that are being made in the system, it allows us to improve our work experience and makes it easier for the entire team. When requesting some type of support it is effective and immediate and with this, it [does not] stagnate our productivity.
Sugar Sell is an excellent system in our company since it allows us to share information between the different work departments. It helps us when the client calls us, no matter who answers, [they] will be able to provide the correct attention because the client's information will be sent to the Mac and I can also update it. I could improve the system for scheduling appointments, but it works well.

Sugar Sell (SugarCRM) Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
10
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
8
Custom objects
10
Scripting environment
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
10
Social data
10
Social engagement
10
Marketing automation
10
Compensation management
10
Mobile access
10