Item: Sugar Sell (SugarCRM)
Rating: 10
Author: Sebastian Cuadras

Use Cases and Deployment Scope

Sugar is the main program for our company. It's used across the whole oganization. At the momento we've had small issues such as sometimes it would get stuck or at times certain information was not available on the right hand side at the time of putting notes on a case.

Pros and Cons

User Friendly
Saves Information Quickly
Informs you what you did wrong in order to continue

Add More Color to it

Return on Investment

Work efficiently
Work Quickly
Sometimes Doesn't Allow me to Change Billing Dates once I already put a date

Alternatives Considered

I love to use Sugar Sell because it's more user friendly, has more information spred out, a lot faster to use. Looks a lot more updates as well. Can have different tabs open without a problem. Let's management control different information being able to be saved for the sales Department.

Key Insights

Do you think Sugar Sell (SugarCRM) delivers good value for the price?

Yes

Are you happy with Sugar Sell (SugarCRM)'s feature set?

Yes

Did Sugar Sell (SugarCRM) live up to sales and marketing promises?

Yes

Did implementation of Sugar Sell (SugarCRM) go as expected?

Yes

Would you buy Sugar Sell (SugarCRM) again?

Yes

Other Software Used

Genesys Cloud (formerly PureCloud), DPS Outlook Office

Usability

In the overall usage of the system I still give it a 10 out 10 because it's our day to day system that we use here at work. We all have come to love it because it's quick and easy to use. New updates are given to us by our supervisors or managers and it's easy to do new things in the system. The only Issue like I said before that I'm having is that once I put a payment date and want to modify the dates, it will only allow me to eliminate the date but not put a new one back in.

Support Rating

The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.

Likelihood to Recommend

Sugar allows us to keep récords of the clients that the company has, such as new inbounds that are coming in hot or clients that you have to follow up with. These last couple of updatees that the system has made have been real helpfull. Especially being able to link a phone system to the system and be able to dial out quicker.

Sugar, a sweet way to make your sales!

Software Version

Overall Satisfaction with Sugar Sell (SugarCRM)