Item: Sugar Serve
Rating: 9
Author: Abhijeet Raghavan

Use Cases and Deployment Scope

Sugar Serve really eased our customer management communication task. It auto-responds with customizable messages which reduced our management and helped us to invest that time in other important tasks. Really helped us and our clients. And its unique client satisfaction has helped us to understand clients' requirements.

Pros and Cons

Customizable messages.
Mood survey.
Auto response.

It's customizable messages takes time to add.
Sometimes it lags.
Need to add some more features like gif.

Return on Investment

Customer mood analysis.
Auto response.
Quick response.

Alternatives Considered

Freshdesk, Zendesk Chat and HubSpot CRM

Its quick response, customer service, and ticketing service are the best.

Key Insights

Do you think Sugar Serve delivers good value for the price?

Yes

Are you happy with Sugar Serve's feature set?

Yes

Did Sugar Serve live up to sales and marketing promises?

Yes

Did implementation of Sugar Serve go as expected?

Yes

Would you buy Sugar Serve again?

Yes

Other Software Used

Slack, monday.com, Google Sheets

Likelihood to Recommend

Sugar Serve is best to be used for medium and large businesses. It helps you to understand your customers' moods. Its mood survey is the best thing that I can get from any other tool. It helped me to understand the customer's mood and on that analysis, I can discuss the problem and can help them accordingly. It just needs to add more auto-messages or gifs.

Best customer support tool

Overall Satisfaction with Sugar Serve